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Frequently Asked Questions (FAQs)
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FAQ
If you are unhappy with your purchase feel free to return it! Simply mail the unused/unworn item in its original packaging along with your shipping notice back to us within 30 days and we will be happy to credit your method of payment with the original purchase amount.
Yes! If you are not happy with the product that you purchased and would like to return it and are near one of our stores you are more than welcome to return your unused/unworn item with original packaging in store as long as you have your shipping receipt. Click Here for more details.
The website shows ALL the sizes, widths and colours we have available for each particular style. Most often, if the size or width you are looking for is not available to add to your shopping cart, that means that particular size or width is sold out. However, in some cases the item is replenishable and we may already have the missing size or width you are looking for on re-order from the factory. Please email our online customer service (attach link) with your size/width request and they will advise you as to the availability of the item you are looking for and how to proceed.
Sometimes we will have web-exclusive sales on some items that may not be on sale in our stores, we will however, match these prices to the stores if a discrepancy is found
This is not a charge but is a pre-authorization. Once the purchase has been cancelled the pre-authorization will be taken off within 5 business days.
We can assure you we are secure. If this is still something that makes you uneasy don’t worry! You are more than welcome to phone our customer service line (1-888-997-4849) and they will be happy to assist you in putting a phone order through, all we require you have is a valid credit card and email address.
Currently, we ship to Canada and the USA.
We use Canada Post Express ground mail in Canada and DHL Express for orders in the USA
Yes, all prices shown are in Canadian funds.
Your order will be processed within 1-3 business days and will arrive at your door generally between 2 and 5 business days after that unless you are in a remote Canadian area.
If we haven’t answered your question here feel free to click here and ask us your question and we will get back to you within a business day!