Accessibility

ACCESSIBLE CUSTOMER SERVICE POLICY

Statement of Commitment

Canadian Footwear is committed to complying with the Accessibility Standard for Customer Service under the Accessibility for Manitobans Act.

Canadian Footwear respects the dignity and independence of people with disabilities and are committed to serving all customers. We believe in inclusion and value diversity. We strive to provide our goods and services in a manner that is accessible to everyone.

Communication

We will communicate with our customers in an efficient and friendly manner that is respectful of their communication needs.

Customer Service

Canadian Footwear will strive to provide barrier-free access to goods and services that accommodate the needs of our customers. We recognize that some Customers may require the use of assistive devices when accessing our goods, services, or facilities. We welcome a support person in accompanying a customer. We allow service animals on our premises.

Accessibility Features and Notice of Temporary Disruption

To ensure barrier-free access to our goods and services, we maintain our accessibility features, so they may be used as intended. Canadian Footwear will provide Customers with as much advance notice as possible in the event of a planned or unexpected disruption. This notice will include information about the reason for the disruption, its anticipated duration, and whether there are alternative ways to access our goods and services.

Training

Canadian Footwear will provide training to all employees who have direct interaction with the public. We train on how to interact and communicate with people with diverse types of disabilities, how to interact with people with disabilities who use assistive devises or require assistance from a support person or a service animal. We will provide training on the accessibility requirements under the Accessibility for Manitobans Act, the Human Rights Code (Manitoba), and the Accessible Customer Service Standard.

Training will be provided to all newly hired employees and on an ongoing basis when changes are made to policies and practices. Canadian Footwear will use the Manitoba Disabilities Issues Office on-line training video or the written training materials.

Feedback

We welcome feedback regarding the way Canadian Footwear provides access to our goods and services. Feedback can be provided to Canadian Footwear by the following channels:

• E-Mail: Accessibility@CanadianFootwear.com
• Phone: (204) 944-7463 (Request General Manager)
• Fax: (204) 942-4704 (Attention: General Manager)
• Letter Mail: 128 Adelaide St. Winnipeg, Manitoba, R3A 0W5