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Frequently Asked Questions

FAQ

 

Frequently Asked
What is Canadian Footwear's return policy?

If you are unhappy with your purchase feel free to return it! Simply mail the unused/unworn item in its original packaging along with your shipping notice back to us within 30 days and we will be happy to credit your method of payment with the original purchase amount.

If I am unhappy with the product may I return the product in store?

Yes! If you are not happy with the product that you purchased and would like to return it and are near one of our stores you are more than welcome to return your unused/unworn item with original packaging in store as long as you have your shipping receipt. Click Here for more details.

The item I want is not available in my size or width on the website, is it possible to special order?
Most often, if the size or width you are looking for is not available to add to your shopping cart, that means that particular size or width is sold out. However, in some cases the item is replenishable and we may already have the missing size or width you are looking for on re-order from the factory. Please email our online customer service team at inquire@CanadianFootwear.com with your size/width request and they will advise you as to the availability of the item you are looking for and how to proceed.
The prices on your website and in your store were different on an item, will you match the lower price whether I buy it in store or online?
Sometimes we will have web-exclusive sales on some items that may not be on sale in our stores, we will however, match these prices to the stores if a discrepancy is found
I placed an order but it was cancelled due to the item being out of stock but I still see a charge on my credit card, what is this and how do I get it removed?
This is not a charge but is a pre-authorization. Once the purchase has been cancelled the pre-authorization will be taken off within 5 business days.
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If I am unhappy with the product may I return the product in store?

Yes! If you are not happy with the product that you purchased and would like to return it and are near one of our stores you are more than welcome to return your unused/unworn item with original packaging in store as long as you have your shipping receipt. Click Here for more details.

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